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“It’s called cilantro,” my first customer of the day tells me. The flimsy twist-ties binding bunches of cilantro have their PLU numbers printed on them. I’m outright fondling her herbs, hoping to reveal those four special digits. “I know what it is, ma’am,” I assure her, “I just need the P-L-U numb…” Looking up, her…
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“I have no idea what I’m doing,” Betty tells me. Her nervous laughter allows a bit of anxiety to leave her body. “I’ve never trained anyone before.” “No worries,” I tell her, “it’s only Tuesday and I’ve got all day.” I thought I sounded positive, encouraging even. Like a coach, but not in the corporate…